COSduty-SSA – Operations
workflow management, privileged user management and security
software for Unix, Linux and Microsoft Windows®
COSduty-SSA is an advanced
operations workflow management and security solution used by
enterprises with an IT infrastructure incorporating Unix or
Linux servers. It provides the following major benefits:
Improved security. A great number of
administration and operational tasks carried out in a
distributed systems environment, whether at the operating
system, database or application level, are typically carried
out by staff who need privileged access permissions. COSduty-SSA
allows routines normally requiring such privilege to be
encapsulated in a common GUI, and delegated to
non-technicians to perform in a secure, audited environment
without their receiving privileged access. Such a routine is
then known as a 'duty'. Where privileged access is still
required, users can be restricted to a pre-authorized subset
of commands for a particular time on a particular system,
with all keystrokes being audited.
Reduced costs. UNIX and Linux in particular, and
operating systems in general, provide a cryptic command line
user interface to administration staff. For this reason, the
great majority of administration tasks have to be carried
out by expensive technicians. By encapsulating both simple
and complex administrative and operational routines in COSduty-SSA
's GUI, and delegating the resultant easy to use duties to
non-technicians using COSduty-SSA's workflow
capabilities, work can be delegated in a controlled manner
to more cost-effective staff such as help-desk. An average
of some 60% of all administration tasks can be delegated in
this manner.
Enforced best practice and standards. By
encapsulating cryptic routines into COSduty-SSA
duties and delegating them to staff according to an
appropriate schedule, the duties will always be carried out
as they were designed, at the time they were due to be run,
with performance or non-performance audited. Standards and
best practice can, therefore, be enforced.
Service level improvement. By encapsulating
routines and delegating them to groups of staff to perform
e.g. help-desk, the dependence on a few key individuals is
removed. Errors are eliminated as technical knowledge is
encapsulated rather than interpreted through a cryptic
command line syntax. Manual tasks can be made accountable,
arcane tasks can be rendered repeatable, and there is a
bonus in that junior staff are made more productive.
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